Recovering coins cross-chain is an inherently dangerous and time-consuming process. Not all the deposits can be recovered and the time frame of recovery is at our discretion. Additional fees might be applied in case recovery of an incorrect transaction is possible but it creates a sizable workload for the company.
This policy DOES NOT apply to deposits with incorrect or missing memos on currencies that rely on a message/memo/tag for crediting deposits. These will be recovered in a time frame of our discretion.
This policy DOES apply to any deposits sent to an address of another coin on another network.