If the verification process is not completed in 2 hours, unfortunately, we will need to cancel the order and the pre-authorization on your card. In this case, funds will be returned to your bank account shortly, usually, within 3 business days, the exact time depends on the bank. Otherwise, please contact the bank and they will be able to see pending declined transactions and remove the hold status from your funds. If you require assistance with verification, please contact our support team and they will assist you further.
You will be able to pass verification while your new order is pending. You can also notify our agent via live chat to prolong the pending order.