If you have forgotten your password and cannot access your account, you can click on “Forgot your password?”, which you will find under the gaps for your username and password on the main page.
Once you click on it, you will receive instructions on your personal email in order to recover and change it to a new one. This way we ensure that the person who is going to use the account is registered with the same email. If you do not receive these instructions in your email, please check the Spam folder.
When you have completed this step, you can easily log in again to your profile.
Keep in mind that if you enter an incorrect password several times, your account will be temporarily blocked. Your account will be automatically unblocked within the next hour.