In this case the solution we can offer is a 2FA reset with a new QR code for you to scan.
Unfortunately, due to security reasons, we do not offer a service for 2FA reset without our assistance, we would like to kindly ask you to contact us if there is a need for a 2FA reset.
Our support team will provide you with a Typeform you need to fill in along with some documentation you need to provide.
This procedure needs to be followed for security reasons.